Exchanges & returns
Not happy with your purchase? You are entitled to a 2-week return right for unworn items . For purchases during promotions and sales, you can only exchange but not return sales items, please contact us in case of questions.
When you want to return an item, please notify us by sending an email to email@example.com and clearly mention your name, order number, product details and reason for return/exchange.
Your returned item must be sent to the return address within two weeks. Please enclose your proof of purchase. The hangtags should stay attached. The shipping costs are for you, unless it concerns a faulty item.
Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you proof of posting.
If we notice that there is damage to a returned product or if we notice that the clothes are dirty or clearly worn, we have the right not to accept this returned item. If not, the full amount (of the returned items, not of the shipping costs) will be refunded to your account within 30 days.
If you want to chance your item for an other color, size or model, the easiest way is to return the item as described above so we can refund the full amount (of the returned item, not the shipping costs) and you can shop a new one. Or in case of sales items, contact us.
In the case of a faulty item we will send you a free return label and sent the right item to you without extra charges. If the item you ordered is not in stock anymore, we will refund the full amount (of the returned item and shipping costs) to your account within 30 days after receipt of the returned item.
Please note that giftvouchers can not be returned or exchanged.